Saddle Point Systems is located in Berkeley, California and has provided local service for binding and finishing equipment within the San Francisco Bay Area since 1989. Our technicians repair machines from manufacturers including: Powis Parker, GBC, Tamerica, MBM/Triumph, Drylam, Fujipla, Akiles, Rhin-O-Tuff, PDI, Silver Strike, Count Machinery, MiniPack-Torre and more.
If your machine is not under service contract or warranty, we charge a flat repair rate of $200 per hour. For Bay Area customers requiring on-site service, there is an additional travel rate of $100 per hour. Malfunctioning equipment not purchased directly through Saddle Point Systems is taken on a case by case basis. For more info on how to have your machine serviced, call us toll free at 855-880-7500 or e-mail us with your issue.
We stand by the quality of the equipment we sell, but experience has taught us that even the best piece of machinery can break down, causing unwanted setbacks on a project. That's why we offer our affordable Performance Guarantee Service Agreement on all machines purchased through Saddle Point Systems and shipped within the greater S.F. Bay Area*. This includes prompt on-site repair service of your malfunctioning equipment and covers the cost of all parts, labor and travel time.
Annual service contracts must be purchased within 30 days of the original invoice date or renewed within 30 days of the expiration date and are not valid unless signed and on file with us. To validate your machine's Performance Guarantee, please download our Service Agreement PDF and fax a signed copy to 510-649-7510 or mail a signed hard copy to Saddle Point Systems, 110 Railroad Avenue, Suite B, Suisun City, CA 94585.
If a customer chooses not to purchase our Performance Guarantee Service Agreement, parts and labor are still covered under the 1 Year Manufacturer's Warranty. The customer, however, is responsible for transportation of the malfunctioning equipment to and from Saddle Point Systems, including any freight cost.