Frequently Asked Questions

Prompt, reliable service is our first priority and the reason why we guarantee all orders placed before 2:00pm to ship out the same day they're received. Orders shipped via UPS Ground to customers in the S.F. Bay Area generally have a 95% chance of arriving the next business day.

Orders shipped outside of the Bay Area within the contiguous United States typically arrive within 1 - 5 business days, depending on location. Next Day, 2-Day and 3-Day delivery options are available for expedited shipping and calculated by weight according to current UPS rates.

Orders over $100 ship free via UPS Ground within the contiguous United States (excluding oversized items) while orders under $100 incur a flat shipping charge of $14.95 per order. For orders to non-contiguous U.S. states, shipping costs are calculated by weight and volume. For items requiring expedited delivery, we provide 1-day, 2-day and 3-day shipping options based on current UPS rates.

Oversized items do not qualify for free shipping. Freight shipping rates are calculated within the shopping cart based on the item's weight, volume and destination. Additional shipping charges may apply for residential shipping, liftgate service and/or inside delivery. Freight items are only available for sale and delivery within the contiguous United States.

For international orders, please e-mail us at orders@saddlepointsystems.com with your address and the products you're interested in purchasing to receive a shipping quote. All taxes, fees and duties levied by customs or domestic tax agencies are the responsibility of the customer. International customers looking to place orders outside of the U.S. are taken on a case by case basis, so please contact us to see if we can help you.

We accept returns within 15 days of your purchase, refunding your original order amount minus a 20% restocking fee. All supplies being returned must be unused/unopened while any equipment being returned must retain its original packaging and be in resaleable condition.

If you wish to return something, please call us toll free at 855-880-7500 for a Return Authorization and ship it at your expense to Saddle Point Systems, 110 Railroad Avenue, Suite B, Suisun City, CA 94585; products returned without an authorization will not be refunded. If an item you ordered was shipped incorrectly or defective, please contact us for immediate assistance with resending the correct items or refunding your money in full.

Of course. As authorized dealers for binding supply manufacturers like Powis Parker, PVC, Akiles and Tamerica we have access to every color and size in their product line. The binding supplies listed on our website reflect the sizes and colors that we stock in our warehouse (based on popularity and consumer demand), so all items not kept in inventory incur a flat special order charge of $15.00, regardless of quantity ordered.

For more information regarding special orders or a complete list of available sizes/colors, e-mail us at orders@saddlepointsystems.com.

All machines purchased through Saddle Point Systems include a limited One Year Manufacturer's Warranty which covers all parts and labor required to fix your machine. You are, however, responsible for transporting the broken equipment to and from Saddle Point Systems, including freight cost. Customers purchasing new equipment within the greater S.F. Bay Area* can take advantage of our prompt on-site repair service by purchasing an affordable Performance Guarantee Service Agreement up to 30 days after the original invoice.

The service agreement guarantees the machine's smooth operation and covers all travel time, labor and parts required for our technician to visit your place of business and fix your machine if it ever goes down. Additionally, if we can't repair your machine on-site we'll leave you a comparable loaner while our technicians are working out the kinks.

If your machine is not covered under service contract or warranty, contact us for our hourly service and travel rates. Equipment not purchased directly through Saddle Point Systems is taken on a case by case basis. For more info regarding our Performance Guarantee Service Agreements or how to have your binding or finishing machine repaired, call us toll free at 855-880-7500 or email us with your issue.

Saddle Point Systems services equipment in the California counties of Alameda, Contra Costa, Marin, Monterey, Napa, San Benito, San Francisco, San Mateo, Santa Clara, Santa Cruz, and Sonoma, including the following cities. If your business is not within our territory, call us toll free at 855-880-7500 and we'll be happy to direct you to your nearest service provider.

When trying to pick out the right equipment for your business' needs, there are a number of important factors to consider that run deeper than the price tag. Does your production volume justify the cost? What kind of look do you want your documents to have? Do you need a versatile machine capable of tackling any challenge thrown at it or something that does one task and does it well? Is it easy to use?

With hundreds of machines from dozens of manufacturers all considered "document binding equipment," we know it's difficult to decipher between the pros and cons which is why we encourage our customers to call us toll free at 855-880-7500 for a consult or to set up a free demonstration at their place of business.

If you're in the Berkeley area and would like to drop by our office for a general overview and hands-on demonstration of our document binding solutions, we're happy to have you. We do request that you call beforehand to make sure someone in the office is available to demonstrate the equipment. We're open Monday through Friday, 8a.m. to 5p.m. and our address is 110 Railroad Avenue, Suite B, Suisun City, CA 94585.

For orders processed through our website, we accept Visa, Mastercard and American Express credit cards as well as PayPal payments. For our local Bay Area customers, give us a call to set up an account payable by check with Net 30 terms. We can also set up Purchase Orders with customers within the contiguous United States.

We do our best to make all operator manuals and reference materials associated with equipment we sell available for download on our Manuals & Downloads page in .PDF format. If you don't see the manual you're looking for, e-mail us at orders@saddlepointsystems.com with your request and we'll send you the correct information in a timely manner.

At this time we are not taking any document binding or customization jobs, but are happy to refer you to a copy shop or book bindery in your area that can help you with your project. Just e-mail orders@saddlepointsystems.com with your job's specifications and we'll let you know the best place to go.